Privacy Policy

Introduction

Welcome to Starlink Phone Support ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and tells you about your privacy rights and how the law protects you.

Important: We are an independent information resource and are not affiliated with, endorsed by, or connected to Starlink, SpaceX, T-Mobile, or any other companies mentioned on this site.

Information We Collect

Personal Information You Provide

• Email addresses and names when you subscribe to our newsletter
• Contact information when you reach out to us through our contact forms
• Survey responses when you participate in our feedback forms

Information Automatically Collected

• Analytics data through Fathom Analytics (privacy-focused, GDPR-compliant)
• Device information including browser type, operating system, and screen resolution
• Usage data such as pages visited, time spent on site, and referral sources
• IP address for security and analytics purposes (anonymized in our analytics)

Cookies and Tracking Technologies

We use minimal cookies and tracking technologies:

• Essential cookies for website functionality
• Analytics cookies through Fathom Analytics (no personal data stored)
• Advertising cookies may be set by our advertising partners

How We Use Your Information

We use your information for the following purposes:

• Newsletter delivery: Send you updates about satellite phones, Starlink dishes, and related technologies
• Website improvement: Analyze usage patterns to enhance user experience
• Customer support: Respond to your inquiries and provide assistance
• Legal compliance: Meet our legal obligations and protect our rights
• Marketing: With your consent, send promotional materials about relevant services

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: Newsletter subscriptions and marketing communications
• Legitimate interests: Website analytics and improvement
• Legal obligation: Compliance with applicable laws
• Contract performance: Providing requested services

Data Sharing and Disclosure

We may share your information with:

• Service providers: MailerLite (email marketing), Fathom Analytics (website analytics)
• Advertising partners: For displaying relevant advertisements
• Legal authorities: When required by law or to protect our rights
• Business transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Your Privacy Rights

All Users

• Unsubscribe: Opt out of newsletters via the unsubscribe link in every email
• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information

GDPR Rights (EEA Residents)

• Data portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time
• Complaint: Lodge a complaint with your local data protection authority

CCPA Rights (California Residents)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of personal information
• Opt-out: Opt out of the sale of personal information (we don't sell data)
• Non-discrimination: Equal service regardless of privacy choices

Email Marketing Policy

Our email practices:

• Double opt-in: All subscriptions require email confirmation
• Clear unsubscribe: Easy unsubscribe link in every email
• Frequency: We only send emails when we have relevant updates
• Content: Information about Starlink services and satellite technology
• No spam: We comply with CAN-SPAM Act and GDPR requirements

Advertising and Third-Party Services

Our website displays advertisements and uses third-party services:

• Ad networks: May collect data for personalized advertising
• Analytics: Fathom Analytics (privacy-focused, no cookies)
• Email service: MailerLite for newsletter management
• External links: Links to third-party sites with their own privacy policies

For more information about our performance metrics and analytics practices, please contact us.

Data Security and Retention

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmitted over secure HTTPS connections
• Access controls: Limited access to personal information
• Regular updates: Security measures regularly reviewed and updated
• Retention: Data kept only as long as necessary for stated purposes
• Deletion: Secure deletion when data is no longer needed

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for countries with adequate data protection
• Other legally recognized transfer mechanisms

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Disclaimer and Brand References

Important Notice: We are an independent information resource and are not affiliated with, endorsed by, sponsored by, or connected to Starlink, SpaceX, T-Mobile, Inmarsat, Iridium, Globalstar, Thuraya, Rogers, Optus, KDDI, One NZ, Salt, or any other brands mentioned on this site.

We provide information about satellite coverage, mobile solutions, and related technologies for educational and informational purposes only. All trademarks, logos, and brand names are the property of their respective owners.

Contact Information

For privacy-related questions or to exercise your rights, contact us:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending email notification for significant changes (if you're subscribed)
• Displaying a prominent notice on our website

You are advised to review this Privacy Policy periodically for any changes. Changes become effective when posted on this page.